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Terms of Service

Ontario, Canada — Last updated July 2026. Plain-language summary first, details after. See also our Privacy Policy and Runner Terms.

1. What PorchRun is

The PorchRun platform is owned and operated by PorchRun Inc., an Ontario corporation ("PorchRun", "we", "us"). These terms are an agreement between you and PorchRun Inc.

PorchRun is a marketplace that connects people who need something moved or picked up ("customers") with independent local drivers ("runners"). We are the venue — we are not a courier, carrier, or retailer, and we are not a party to the delivery agreement formed between a customer and a runner.

2. Money

  • Customers set the price. A 10% service fee is added on top — runners keep 100% of the accepted price.
  • When card payments are enabled, we place a hold when you post and only charge when delivery is confirmed. Cancel before acceptance and the hold is released in full.
  • Shopping runs: you set an item budget; you're charged the receipt total, never the full budget. The runner is reimbursed what the receipt shows.

3. Prohibited items

Runners may not carry:

  • Cannabis in any form, tobacco, vapes, or nicotine products
  • Firearms, ammunition, or weapons
  • Alcohol — until PorchRun's licensed alcohol program launches
  • Controlled substances / narcotics of any kind
  • Hazardous, illegal, or stolen goods; live animals

Allowed: sealed over-the-counter medications, and filled prescriptions the pharmacy releases to your designated agent (put pickup details in private notes — only your runner sees them). Posts mentioning restricted items are automatically declined.

4. High-value items

  • Items declared over $100 may only be accepted by ID-verified runners and require a delivery proof photo before payment moves.
  • For big-ticket items (roughly $200+): buy the item yourself online for store pickup and post only the pickup run. Don't ask a runner to front large purchases.
  • Declared values are used for trust gating — they are not an insurance policy (see §6).

5. Disputes and refunds

  • Report a problem from the errand card any time before delivery or within 24 hours after. This freezes the runner's payout while we review.
  • Resolutions can include full or partial refunds. Both sides get to tell their story.

6. PorchRun guarantee — and its cap

If an errand goes wrong and the dispute process finds against the runner, PorchRun's own guarantee is limited to the lesser of the errand's total charge or $250.

Above that, claims lie against the runner and their insurance. This is why big-ticket items should be prepaid to the merchant (§4) — your generator should never ride on a marketplace guarantee.

7. Your account

  • Be 18+, provide accurate information, keep your credentials to yourself.
  • One account per person. We may suspend accounts for fraud, abuse, or safety issues.
  • Delete your account any time from your profile — personal data is anonymized, transaction records are retained as law requires.

8. Conduct

No harassment, no discrimination, no off-platform payment steering to dodge fees, no using addresses or personal details for anything except completing the errand.

9. Liability

To the maximum extent Ontario law allows: PorchRun provides the platform "as is"; we do not guarantee uninterrupted service; our total liability to you for any claim is capped at the greater of fees you paid us in the prior 12 months or $100, except where the §6 guarantee applies. Nothing here limits liability that cannot be limited under the Consumer Protection Act, 2002 (Ontario).

10. The legal frame

  • These terms are governed by Ontario law; disputes are resolved in Ontario.
  • We may update these terms; material changes are announced in-app 15 days ahead.
  • Questions: support@porchrun.com

Template notice

This document is a working draft pending review by Ontario counsel. Sections 6 and 9 in particular require legal sign-off before public launch.